PUMASPEED Ltd normally ship within two to three working days, with expected delivery being within 1-3 working days from the date of order placement.

In the event that all or part of your order is not in stock, we shall inform you by e-mail as soon as possible. Non-stock items normally ship within 7-10 days. Pumaspeed Ltd will endeavour to keep you updated on any non-stock items ordered and that are on back order for more than 10 days. Pumaspeed Ltd shall not be held liable for any delay or failure to achieve any delivery or other date, all dates being estimates only.

Shipping Charges
Shipping charges are calculated based on location, weight of the product including packaging, volumetric weight if applicable and necessary insurance coverage and handling charges. You can view the relevant shipping charges to your chosen destination easily by adding any product to your Shopping Cart, below the cart you will see a table of applicable shipping charges.

Tax Charges
Pumaspeed Ltd is registered in Great Britain for VAT. Registration Number 813 6655 26. All prices are inclusive of VAT at the current UK rate.

Guarantee
All products are supplied with the manufacturers guarantee. This does not affect your statutory rights.

Cancellation
You have a statutory right to cancel your order within 7 days of receipt. You may do this by taking or sending by post, fax or e-mail a WRITTEN notice of cancellation to:-

Head of Customer Services
K McQuire
Pumaspeed Ltd
Unit 6 Evans Business Centre
Monckton Road Ind Est.
Wakefield
W Yorks
WF2 7AS.
E-mail: Karen@pumaspeed.co.uk
Tel: +44 (0)1924 360 260

When returning goods, please state your full name and address and the Returns Merchant Authorisation number (RMA) you have been issued with to identify your order. Any order returned to us without this information will be refused. You have until the expiry of SEVEN WORKING DAYS (i.e. excluding Saturday, Sunday, bank holidays and public holidays), starting with the day after the products are delivered, to exercise this right. If you exercise your right to cancel, any money you have paid for your order will be refunded not including your expense of returning the products and the cost of postage originally paid.

If you wish to exercise your right to cancel, you must also take good care of the products until you return them and ship the product to us. All items must be returned unused in their original packaging and in a saleable condition. All returns must be well packaged to protect items from damage in transit. Any damage that occurs in transit to Pumaspeed Ltd will be deemed to be the responsibility of the customer and any costs arising from this will be charged to the customers account. All returns should be sent using an insured postal service. We do not accept proof of postage as proof of delivery.

Any stock order placed that has been correctly supplied by Pumaspeed Ltd and is subsequently not required can be returned to us unused, subject to a restocking fee of 15%. In this instance the cost of return carriage must be paid by the customer.

Non-stock or Special orders (i.e. Bodykits or those that are have been ordered specifically for you and can not be resold) cannot be cancelled.

Stock orders can be cancelled prior to despatch without penalty unless payment via Credit/Debit Card where a charge to cover card charges will be levied , this should be 5 pounds sterling or less.

All unfinished products (i.e. GRP products and Bodykits) do not carry the same warranty and guarantee as they are classed as an ‘unfinished’ product and supplied in a form to allow the customer or nominated third party to paint or coat to the desired finish.

Inspection/Return procedures
Customer shall inspect the products within 30 days of receipt, such period being confirmed by Customer to be a reasonable period to examine the products for defects or shortfalls, and notify Pumaspeed Ltd promptly of any non-conformance. Failure to notify Pumaspeed Ltd within that 30-day period will constitute acceptance of the products for all purposes. No product may be returned for any reason without the prior approval of Pumaspeed Ltd. Customers are responsible for returning products to Pumaspeed Ltd at their own risk and expense. Prior to returning product(s) to Pumaspeed Ltd the Customer must obtain a Return Material Authorisation ("RMA") number from Pumaspeed Ltd by e-mailing Karen@pumaspeed.co.uk or calling 01924 360 260. Pumaspeed Ltd shall not be responsible for failure of the delivery service to make on-time delivery. Customer must ship the product(s) to Pumaspeed Ltd in the original packaging, prepaid and insured, with the RMA number clearly identified on the packaging. Returned products should be shipped to the following address:

Any returns should be sent to:-
Head of Customer Services
K McQuire
Pumaspeed Ltd
Unit 6 Evans Business Centre
Monckton Road Ind Est.
Wakefield
W Yorks
WF2 7AS.
E-mail: Karen@pumaspeed.co.uk
Tel: +44 (0)1924 360 260

Any product(s) returned to Pumaspeed Ltd shall become the property of Pumaspeed Ltd. If Pumaspeed Ltd determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturers warranty, Pumaspeed Ltd reserves the right to charge Customer for the product(s). We will advise the Customer prior to assessing these charges.

Pumaspeed Ltd complies with the European Union Distance Selling Directive. http://www.dti.gov.uk/ccp/topics1/ecomm.htm